Our Promise

Things you should know before you shop

Our Promise

We know you will be delighted with your gift of Pepin Heights apples. But just in case, if you aren’t completely satisfied, let us know and we’ll make it right.

Review Your Order Carefully

Please note, once you have placed your order, we cannot change it. If you contact us immediately, there is an outside chance we may be able to cancel the order, but we can’t guarantee that. So please be sure to review your order carefully before submitting it to us.

About Our Apple Pack Options

Our apple gift boxes are available in the following packs:

  • Delightful Dozen: You guessed it, that’s 12 of our best, hand-selected apples. Fruits in this box are large in size, on average 3-1/4 inches+ in diameter (about the size of a baseball).
  • 1 Layer: For larger appetites or larger groups, go with our 16-count single layer box. Fruits are large, 3-1/4 inches+ in diameter (“88 count” or larger, in apple industry lingo).
  • 2 Layer: Twice as much fun as our 1 Layer box, this pack features 32 of our best apples. Here too, fruit size is large.
  • Snack Pack: Designed with kids or smaller appetites in mind, this pack holds 20 apples. These fruits are smaller in size, a bit less than 3 inches in diameter – about the size of a baseball. (In apple industry lingo, that’s “113 count” or “125 count”.) This pack is our best value.

About Shipping

Where do we ship? Because we are shipping food, we only ship within the continental United States. Sorry, we don’t ship to Alaska or Hawaii because the air freight rates are insane.

When will your gift box ship? We ship out gift boxes every Monday. We ship on Mondays to ensure that our yummy beauties will arrive at any continental U.S. destination no later than Friday. Apples don’t like to sit on delivery trucks over a hot, or cold, weekend.

To ensure your order ships on Monday, place your order by midnight on Sunday. If you order on Monday, we might be able to get it on our truck that same day, but we can’t guarantee that. If you order on Tuesday or later, your order will ship out the next Monday.

How will you know your gift box has shipped? We will send you an email when your order has shipped, so that you know it is on its way. Please whitelist @pepinheights.com so that our emails don’t end up in your spam folder. 

How do we ship? We ship our gift boxes via UPS. It’s not that we play favorites among shippers; the other guys no longer have an office in our small Minnesota town. Apple shipping prices can cause a bit of sticker shock – they are, inescapably, heavy. Trust us, the eating experience will be well worth getting them there.

Winter Freeze Warning

Here in Minnesota, winter can hit us suddenly. Once temperatures dip below freezing, we don’t ship gift boxes. Nobody wants frozen apples! We will let you know if: (1) we have to delay your shipment due to weather; or (2) we have to cancel your shipment altogether because winter is here to stay.

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